🔒 Privacy Policy - Pak Official Panel

Last Updated: [10/05/2024]

At Pak Official Panel, we are committed to protecting your privacy and ensuring the security of your personal information. Please read this policy carefully to understand how we collect, use, and safeguard your data.

💬 1. Customer Support

📌 24/7 Support: WhatsApp chat & live chat available round the clock.
📌 Response Time: Typically within 6–8 hours if representatives are unavailable.
📌 Call Policy: We do not accept support calls; excessive calls may suspend accounts.
📌 Order Issues: All order-related issues must be reported via chat support.

📦 2. Order Processing Policies

🕒 2.1 Order Status Definitions

🔹 Canceled: Order canceled; amount refunded to wallet.
🔹 Pending: Order transferred to processing team (5–7 min).
🔹 Processing: Order in queue; may delay if multiple orders exist.
🔹 In Progress: Actively processed.
🔹 Partial: Partial delivery; remaining refunded to wallet.
🔹 Completed: Fully delivered.

💡 2.2 Partial Order Refunds

When an order is partially completed, the system automatically refunds the undelivered portion to your wallet:

⚡ Example: Order 1,000 units, delivered 750 units → 250 units refunded.
⚡ Automatic wallet credit; no action required from customer.

⏱️ 2.3 Processing Times

⚡ Cancellation: Instant–45 min during updates (max 48h).
⚡ Speed-Up Requests: Only for fast delivery services, processed 1–4h.
⚡ Refills: Processed according to service terms (1–72h), strictly enforced.

👤 3. Account Policies

💼 Wallet Balance: No expiration; can only be used on our platform.
💰 Partial Refunds: Automatically credited to wallet for future use.

📝 4. Order Placement Policy

⚡ Only one active order per video/link at a time.
⚡ Splitting large orders is prohibited.
⚡ Duplicate orders void all guarantees.
⚡ No refunds for undelivered services due to duplicates.
⚡ New orders require completion of prior order on same link.

💸 5. Refund Policy

⚠️ Funds Deposit Policy - NO REFUNDS

💳 No refunds to bank accounts or external wallets after deposit.
💰 Deposits only usable as website credit.
🔒 Deposited funds cannot be withdrawn or transferred.
🧾 Partial order refunds automatically credited to wallet.

✅ Service Guarantees

🔹 No Refill Services: No support for drops, no guarantee.
🔹 Guaranteed Services: 100% guarantee per service terms.
🔹 Refunds credited only to wallet for guaranteed services.

❌ Non-Refundable Services

⚡ Completed orders
⚡ Delivered to private accounts
⚡ Orders with incorrect info
⚡ Non-refundable or "No Refill" services

🔐 6. Data Privacy, Confidentiality & AI Usage

🔒 Customer Data Protection: Pak Official Panel is committed to maintaining the confidentiality and security of all customer information.
📂 Data Collected: We may collect limited data such as usernames, profile links, order details, messages sent to support, and contact information strictly for service fulfillment and customer support.
🚫 No Data Selling or Sharing: We do NOT sell, rent, trade, or share customer data with advertisers, marketers, data brokers, or unauthorized third parties.
🤖 No AI Training Authorization: Customer data, including names, profile information, images, messages, and order data, is NOT authorized for use in artificial intelligence (AI), machine learning, or model training by us or any third party.
📱 Third-Party Platforms: Any interaction through platforms such as Instagram, Facebook, or WhatsApp is subject to their respective privacy policies; however, our internal handling of such data remains limited to business operations only.
🛡️ Legal & Compliance: We process data in accordance with applicable privacy, confidentiality, and data protection principles and take reasonable measures to prevent unauthorized access or misuse.
🔄 Policy Updates: This privacy policy may be updated periodically to reflect changes in platform rules, legal requirements, or business practices. Continued use of our services constitutes acceptance of the updated policy.

📞 Need Assistance?

Contact WhatsApp support or live chat on the website — available 24/7.

Average response time: 1–3 hours during business hours.